FAQ
Are your flamenco shoes made in Spain?
Yes, all our flamenco shoes are handmade in Spain.
What brands of flamenco shoes do you carry?
We are distributors of Menkes, Gallardo and Begoña Cervera flamenco shoes.
Can I custom order flamenco shoes?
Yes, click on the Custom Order menu to start a custom order.
There is an item listed as available in one size only, do you carry other sizes?
We carry all sizes in shoes, skirts and tops, but we may only have one size in stock of each style. If you see anything you like that is not in your size, contact us and we can order it for you.
What is MADE TO ORDER?
Made to orders items are currently out of stock and will be manufactured after you place your order. Expected shipping time is listed in each product description.
Skirts: 1-2 weeks
Tops: 4-6 weeks
Flecos: 2-3 weeks
How long do custom shoe orders take?
Custom orders for shoes take between 6-12 weeks.
When will my order ship?
Almost all products listed in the store are in stock and will ship 2-5 business days after you place your order. When express shipping is selected at checkout, your order will ship the next business day. If for some reason we are out of stock of any item in your order, we will contact you via email.
If your order contains a made to order or custom item, your order will ship when that item is ready. Products in one single order will not ship separately. If you wish to have items in-stock immediately, please place a separate order for items in-stock and custom/backordered items.
During Holidays, such as Thanksgiving, Christmas and New Years, orders will be shipped 7-10 business days after you place your order.
Do you ship internationally?
Yes, we ship internationally via USPS, UPS and DHL Express. For International orders, buyer is 100% responsible for any customs/duty and brokerage fees.
Do you have any locations?
No, currently we only sale online.
What is your return policy?
NEW and UNWORN shoes, skirts and tops with the original receipt, tags and packaging may be returned within 14 days of receiving your order. Customer is responsible for return shipping cost.
Determination of item’s unused condition rests solely with The Pure Flamenco Store. At the latest, product to be exchanged must be dropped at your local USPS office on the 10th day after you received your order. Refunds will be credited to your original method of payment.
We do not offer exchanges, you will have to return and then purchase your new item.
For all other items, all sales are final, including the following: flecos, totes, fans, flowers, mantones, mantoncillos, earrings, peinetas, castanets, castanet cases and all custom orders (including shoes, skirts, tops).
Is there a restocking fee??
There is no fee if you submit your return request and ship your items back within 14 days. If you fail to do so, there will be a 30% restocking fee.
Returned item with signs of wear will also incur in a 30% restocking fee.
Submit your return request here.