Refund policy

RETURNS

Clothing and shoes are eligible for returns. Our return window lasts 14 days: please submit your return request and ship your items back within 14 days of receiving your order. After 14 days, we can’t offer a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags on and include a copy of your receipt or proof of purchase.

The following items are final sale and can’t be returned: flecos, totes, fans, flowers, mantones, mantoncillos, earrings, peinetas, castanets, castanet cases, sale items, and all custom orders (including shoes, skirts and tops).

A 30% restocking fee will be deducted from your refund for:

• Any item shipped back more than 14 days after delivery
• Any item returned in used condition: dirty soles, leather creases, scratches, etc.
• Any item whose original packaging (such as the shoe box) is damaged, torn, written on, or has tape or shipping labels attached directly to it
• Any item sent back without an approved return request

HOW TO RETURN

1. Log in to your account and submit a return request: https://account.pureflamencostore.com
2. Once approved, you’ll receive an email with a prepaid shipping label. The $9 label cost is deducted from your refund.
3. Place the item in its original packaging (for shoes, the original shoe box), then place it inside a separate outer shipping box. Do not tape, write on, or attach labels directly to the shoe box.
4. Include a copy of your order confirmation, attach the label to the outer box, and drop it off at your local USPS office.

REFUNDS

Once your return is received and inspected, we’ll email you to confirm whether it’s approved. Approved refunds are issued as store credit to your account. Original shipping fees are not refundable.

EXCHANGES

We offer exchanges. Submit a return request from your account and write your exchange details in the note section.