PROCESSING TIMES

All products listed in the store are in stock and will ship 2-5 business days after you place your order. Express shipping orders will ship out on the next business day. If for some reason we are out of stock of any item in your order, we will contact you via email.

During Holidays, such as Thanksgiving, Christmas and New Years, orders will be shipped 7-10 business days after you place your order.

For pre-order items, time frame for the item to be ready varies and is listed in each product page.

RETURN POLICY

NEW shoes, skirts, dresses and tops with no signs of wear, the original receipt, tags and packaging may be returned within 14 days of receiving your order. Customer is responsible for return shipping cost.

Determination of item’s unused condition rests solely with The Pure Flamenco Store. Products with visible signs of wear, scratches, creases on the leather, dirty soles and without original tags or packaging will be charged a 30% fee and will be sold as a discounted item in the store. At the latest, product to be returned must be shipped on the 10th day after you received your order. Refunds will be credited to your original method of payment.

We do not offer exchanges, you will have to process a return and then purchase your new item(s).

Please submit your return HERE. If your return is approved, you will receive an email with a pre-paid shipping label. At the latest, product to be returned must be dropped off at your local USPS office on the 14th day after you received your order. Shipping label cost will be deducted from your refund.

If you chose not to receive a pre-paid shipping label, please wait for your return confirmation email and then ship your package with your carrier of choice within 10th days of receiving your order.

Do not ship back any items without previous authorization. Any items received without an approved return request will be charged a 30% restocking fee.

If you requested your return but fail to ship the item back within the 14 day policy, a 30% restocking fee will deducted from your refund.

For all other items, all sales are final, including the following: flecos, totes, fans, flowers, mantones, mantoncillos, earrings, peinetas, castanets, castanet cases, etc. 

REFUNDS

Refunds will be credited to your original method of payment. Please allow 3-5 business days for your refund to be processed and show up in your bank statement.

Starting October 11th, 2019 Paypal and credit card processing fees will not be refundable. 

Shipping fees are not refundable.

If you chose to receive a pre-paid shipping label, return shipping cost will be deducted from your refund.

CUSTOM FEES

For International orders, buyer is 100% responsible for any customs/duty fees.